In many cases, this issues can be resolved by clearing your internet browser's cache and cookies. Below, I have included a link to help walk you step-by-step through this process. After you click the link, simply scroll down until you see the instructions for the browser (Google Chrome, Internet Explorer, Mozilla, Firefox, Safari, etc.) that you use to access your online course.
http://www.wikihow.com/Clear-Your-Browser's-Cache
If you need further assistance with this process, please contact ….
If you’re using Chrome, please try logging into the front end using an incognito window:
1) click the button with 3 horizontal bars in the top, right-hand corner.
2) Click “new incognito window.” If you’re using Firefox, try a private browsing window (same 2 steps).
If you are using Internet Explorer or Safari, please try Chrome or Firefox.
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